Kontaktinformationen

Customer Support

At Draxen, we are committed to providing excellent customer service. If you have any questions about your order, our products, or our policies, our support team is here to help.

You can contact us using the information below, and we will respond as quickly as possible.

Email Support

For all inquiries, including order support, returns, refunds, and general questions, please contact us at:

Email: customerservices.team07@gmail.com

Our support team typically responds within 24–48 business hours.

Customer Service Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed

Please note that response times may vary during holidays or periods of high demand.

Order Inquiries

When contacting us regarding an order, please include:

Your order number
The email used during checkout
A brief description of your request

This helps our support team assist you more quickly.

General Questions

For general questions regarding:

Products
Shipping and delivery
Returns and refunds
Account issues

Please reach out to our support team at customerservices.team07@gmail.com and we will be happy to assist you.