Widerrufsrecht
Overview
At Velmont Eyewear, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.
This Refund Policy explains the conditions under which returns and refunds may be requested.
For any questions, please contact us at:
customerservices.team07@gmail.com
Refund Request Period
Customers may request a return or refund within 30 days of receiving the product.
Requests submitted after this period may not be eligible for a refund.
Conditions for Returns
To be eligible for a return, the item must meet the following conditions:
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The item must be unused and in the same condition in which it was received.
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The item must be returned in its original packaging.
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Proof of purchase (order number or receipt) must be provided.
Items that show signs of use, damage, or alterations may not qualify for a refund.
How to Request a Return
To initiate a return, please follow these steps:
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Contact our support team at customerservices.team07@gmail.com.
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Include your order number and the reason for the return.
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Our team will review your request and provide return instructions if approved.
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Ship the item according to the instructions provided.
Please do not return items without first contacting our support team.
Refund Processing Time
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued to the original payment method used for the purchase.
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Processing times may vary depending on your payment provider.
Non-Refundable Items
The following items may not be eligible for refunds:
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Items returned after the refund period
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Items that are damaged due to misuse
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Items returned without prior approval
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Certain final sale or promotional items, when indicated
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at:
customerservices.team07@gmail.com
Include photos of the issue so we can resolve the situation as quickly as possible.